THE 4 WAYS A CONCERN WITH A JEWELRY PURCHASE SHOULD BE HANDLED

THE 4 WAYS A CONCERN WITH A JEWELRY PURCHASE SHOULD BE HANDLED

When a concern comes up with the purchase of  jewelry or a retail purchase of any kind, the salesperson should observe  what is known as the L.A.S.T. rule.  This anagram stands for;

1. Listen-without interruption or second guessing. Listen for what is the real problem and not just a problematic symptom.

2. Acknowledge-You should receive genuine understanding recognition and reassurance about your concern. Acknowledgement of your  concern by the salesperson or manager should make you feel receptive to the solution offered.

3. Say-The salesperson should say what can be done to solve theconcern you may have about the purchase. If not, you should be asked what you would like to be done to satisfy your concern,

4. Thanks-You should be thanked for shopping and invited to return.